In the interest of transparency, UAMS Parking Operations publishes Performance Standards and Key Performance Indicators (KPIs)
that represent a few of our primary services. These metrics gauge our current performance, show progress toward KPI goals and
identify areas that may need improvement. We work hard to maintain and improve essential services as efficiently and
cost-effectively as possible.
Parking is a finite resource and it is important to maximize facility utilization to best serve our patients, visitors, and
employees. It is an industry best practice to overbook parking areas to maximize facilities utilization. It is our goal to
maximize facilities utilization while keeping overfills to a minimum. Facility inventory reports are maintained to monitor
occupancy rates and sustain optimal subscriber levels. Average Parking Occupancy is frequently monitored and adjustments to
overbooking rates are made accordingly.
Note: Parking Utilization impacted by COVID 19 (Spring 2020) and ongoing construction (Summer 2020).
This graph represents Average Parking Occupancy. Our current goal of Average Parking Occupancy is 85%. Historical experience
has shown that this average maximizes the utilization of spaces with minimal overfills here at UAMS.
This graph represents number of times the parking lots and decks have been overfilled by month.
UAMS provides a shuttle service for the convenience of our employees, students, and visitors. Our shuttle service is
outsourced, with UAMS retaining control over major policies. We work with the professional operator to manage shuttle
routes and times and perform evaluations to optimize efficiency and customer convenience.
This graph provides the average number of riders per day grouped by month.
Our current average route time goal is 14 minutes per route. At times the shuttle may complete its route in a shorter or longer
amount of time, but the average of 14 minutes can be expected. The UAMS Sprinter takes longer because it stops at every available
shuttle stop on campus. The wait time on the UAMS Sprinter can exceed 20 minutes depending on traffic conditions.
Peak Shuttle times are from 6:00 am - 9:00 am and 3:00 pm - 4:30 pm daily.
This graph shows the average travel time in minutes for each Shuttle route for the month.
Fair & Efficient Parking Assignments
Fair and efficient parking assignments are made in a collaborative effort with the Parking Assignment Committee. For the current
assignment priority policy please see UAMS Administrative Guide 11.3.02.
This graph reflects the number of people who are currently parking at War Memorial Stadium, Rick's Armory or the Ray Winder
Lot that have applied for parking.
Safe & Welcoming Parking Facilities
Through collaborative efforts with the UAMS Police Department, Parking Operations takes an active role to assure parking
facility security. Lighting and emergency phone inspections are performed regularly; UAMS Parking and Police complete more
than 2,000 patrols of parking facilities monthly.
You can also play an active role by being security conscious and taking basic precautions. Please keep vehicles locked and
valuables out of sight. Always be aware of your surroundings and notify the Police Department of any suspicious activity