requently Asked Questions

General Information

I am a UAMS patient or visitor. Where do I park?

Guest and patient parking is available at three major locations on campus.

Please check our Patient And Visitor Parking Information for details and rates.

You can also check out the UAMS Parking Location Maps to find where the patient/visitor parking is located at the UAMS Campus.

I am a new UAMS employee or student. How do I get a parking space?

UAMS employees and students must complete a Parking Application form before being added to the waiting list.

Employees and students will be notified by email once a space becomes available.

Employees and students without assigned parking should park at Ray Winder, War Memorial or Ricks Armory and use the shuttle service to and from campus.

Why do I have to pay for parking and who determines the parking rates?

By law, Arkansas state funds cannot be used to pay for University of Arkansas parking facilities expenses, so we must include parking charges to defray the costs and maintenance of our parking facilities.

The parking rates are set by the University of Arkansas Board of Trustees.

You can view the parking rates for patients, visitors, contractors, employees, students or vendors by clicking on the links below.

• Patient/Guest Parking Rates & Fees
• Vendor/Contractor Parking Rates & Fees
• Employee Parking Rates & Fees
• Student Parking Rates & Fees

How do I pay for my parking?

Employees’ parking costs are automatically deducted from your paycheck.

Students are required to pay for parking in advance for the year.

The area where I am supposed to park has no available spaces. What should I do?

Contact the UAMS Parking Operations at 501-526-PARK. They will direct you to an alternate area.

If you do not contact Parking Operations or park where directed, you could be issued a parking citation.

How do I access the gated area for my assigned parking?

Your UAMS badge allows access to your assigned area. Scan your badge using the proximity reader at the entrance/exit.

My badge is not working. What do I do?

Push the red assistance button on the proximity reader at the gate and provide your Workday ID number for immediate access. The Parking ambassadors, when available, can also help.

If you continue having problems, please call the Parking Office at 501-526-PARK for assistance.

Helpful Tips:

• Make sure no other ID badges are nearby. Multiple badges can interfere with the badge reader.
• Make sure the badge you are scanning was issued by UAMS. Badges issued by Children's Hospital or the VA hospital do not work.
• The reader should beep. If the reader does not beep, the chip embedded in your badge may be bad.
• The ID badge must be in good condition with no breaks or holes.

Permits, Decals & Hangtags

I have more than one vehicle. Can I get a parking decal for each vehicle?

Yes, you may purchase a parking decal for each of your cars.

My car is in the shop and I am driving another car. Can I park it in my normal parking area?

For details on what you will need to do, see Do Not Ticket Me.

I just purchased a new car. Can I put my old decal on it or do I need to get a new decal?

No, you cannot place your old decal on your new car, but you should take the original decal off your old car and return it to the Parking Operations Office when registering your new car. There will be a fee for the new decal for your new car.

I work evenings or nights and I'm called in to work during the day. Where do I park?

You may park at the Ray Winder Lot or War Memorial Stadium and ride the shuttle bus.
Once your normal work hours start, you may move your car to your normal parking area.

I'm going on a vacation. Can I let a friend use my parking space?

Not unless you already have a reserved parking space.

If you have a reserved parking space, you must notify us by email giving the name and vehicle information of the person you are allowing to use your reserved space to parking@uams.edu before the person can use your parking space.

Parking Citations & Appeals

I was issued a parking citation. Where do I pay it?

• You can pay the citation at the Parking Operations office located on the 3rd floor of the Central Building, 3D29, or
• You can pay your ticket online.

I was issued a parking citation and I don’t think it was deserved. What do I do?

• You may file an appeal within 7 days of the day you received the ticket. You can pickup the Appeal form at the Admissions Desk located in the main hospital, or
• You can appeal your traffic violation online.

What happens if I don't pay my parking citations?

If you are an employee or student, all citations must be paid prior to clearance. If you accumulate more than $100.00 in citations, your car may be "booted" or towed and held until the citations are paid.

If you are a student, your grades can also be held until the citations are paid.

What are the rates for the UAMS parking fines?

The UAMS parking violation fines can be viewed here.
If you are an employee, all citations must be paid prior to clearance.
Repeat offenders are notified by email, and their supervisors are copied. After $100.00 in fines have been accumulated, vehicles will be subject to a parking boot.

General U•Park Information

What are the hours of the UAMS parking decks?

Parking is available 24 hours a day, 7 days a week. Regular parking rates apply.

How do I get assistance with the use of the parking equipment?

Parking Ambassadors are zoned in the parking decks and are available to assist with parking transactions. They are dressed in bright green uniforms.

You can also press the help button on the equipment for remote assistance.

Note: You must be in a vehicle to activate the help button in the lane.

Validation Tickets

Why do I need to take my parking ticket with me?

The parking ticket is needed for payment at the pay stations or validation purposes.

Where do I get my ticket validated?

Most clinics will validate your parking ticket. Ask about validations at the clinic registration desk and you will need present your parking ticket to have it validated.

My parking ticket has been validated. Do I need to stop at the pay station?

No, you can scan your validated ticket at the exit and the gate will raise.

I forgot to get my ticket validated. What do I do now?

At the exit gate, press the call button and a Parking Ambassador can issue an invoice you can take back to the clinic on your next visit.

Parking Fees

Can I pay for my parking with cash or credit card?

The pay stations accept cash, credit or debit cards. you now scan your ticket instead of inserting it into the pay station.

Once the payment transaction is complete at the pay station, the U-Park system now identifies it as paid. The machine will return the paid ticket and you can proceed to your vehicle and to the exit gate.

At the deck exit gate, you now scan your ticket instead of inserting it at the ticket reader. The gate will then raise to allow you to exit the deck.

Cash is not accepted in the exit lane. Only credit and debit cards are accepted in the exit lane.

Where are the pay stations located?

• Parking 1 Deck - Hospital Lobby by the parking deck elevators.
• Parking 2 Deck - Top level by the parking deck elevators.
• Parking 3 Deck - At the deck elevator lobby areas on Levels 2B near the Cancer Institute and on 3A near the bridge to the Outpatient Clinics.

Are discounted passes available for extended stays?

Yes. Discount passes are available for purchase by patients and their guests.

The cost is $10.00 per week of parking. Passes are available for purchase on any parking deck at the paystation.

What do I do if I do not have cash or credit card to pay parking fees?

Parking Operations can issue an invoice and that can be paid at a later date.

General Contractor Parking Information

How do I get into the area for my assigned parking permit?

Your UAMS contractor badge enables you to get in and out of your permitted area. Scan your badge using the HID reader at the entrance and exit.

My badge is not working. What do I do?

Touch the Help icon on the welcome screen of the HID reader. Then touch Call for Support. The Parking Operations support team will help you through the intercom in the device. Provide your Contractor ID.

If you still cannot get in or out, please call the Parking Office at 501-526-PARK (7275).

Helpful Tips

• Make sure the badge you are scanning was issued by UAMS and that no other badges are nearby. Multiple badges can interfere with the HID reader.
• The reader should beep when you scan your badge. If it doesn’t, the chip in the badge may not be working.
• ID badges may not work if they are not in good condition. Look for breaks or holes.
• To replace a badge, come to the third floor of the Central Building, room 3D29. A replacement badge is $13.

How do I pay for my parking permit?

After your application has been approved, pay for your permit at the customer service counter on the third floor of the Central Building, room 3D29.

Your fees can be paid monthly or annually. We accept cash, checks and credit cards.

No space is available in the area where I am supposed to park. What should I do?

Call UAMS Parking Operations at 501-526-PARK (7275). We will direct you to an alternate parking area.

If you do not contact Parking Operations or park where directed, you could be issued a parking citation.

Parking Citations and Appeals

I got a parking citation. Where do I pay it?

You can pay:

• Online with a credit card.
• At the customer service desk on the third floor of the Central Building, room 3D29, with cash, check or credit card.

I got a parking citation and don’t think it was deserved. What do I do?

You can appeal the citation online within 7 days of the date on the citation.

What happens if I don't pay my parking citations?

• Your vehicle might be booted or towed if you accumulate more than $100 in unpaid citations. It may be held and remain booted until you pay the citations. You also cannot renew a permit until you pay all outstanding citations.
• We send emails to repeat offenders.

What are the rates for the UAMS parking fines?

See Parking Violation Fines.