Software Solutions and Systems Integration

Our team:

• Manages research data by securing storage, organizing and sharing research data in compliance with standards such as HIPAA and GCP
• Builds custom software and interactive dashboards to centralize data and support researchers’ unique analytic needs
• Integrates mission-critical systems such as CTMS, Epic, Muse and Workday to streamline operational workflows
• Automates research processes to reduce administrative burden and eliminate duplicate data entry
• Develops APIs and integrations that connect custom, vendor and legacy systems for seamless data sharing, reporting and compliance

Consultation and Support Services

Our other services for researchers include:

• Advising on custom software solutions, selecting technology for research projects, IT infrastructure and optimizing research systems
• Ensuring software solutions align with regulatory and compliance standards, including 21 CFR Part 11 and NCI/NIH guidelines
• Ongoing support, such as helping with the adoption of new tools, troubleshooting and long-term support
• Visualizing and reporting data by creating interactive dashboards and analytics to help researchers interpret complex datasets

How to Request Our Services

Submit a ServiceNow ticket

Report a problem to the IT Help Desk through ServiceNow. You can also call the IT Help Desk at (501) 686-8555 or email helpdesk@uams.edu.

Research Systems Service Requests

Find forms to request AR-CRIS or CLARA support and more.

Research Programs Access Request

Request access to UAMS Research Programs Applications.

Request REDCap access

For Research Electronic Data Capture (REDCap) access, the CIRC Service Request page and information about Flight Tracker for Scholars, see the REDCap portal in ServiceNow.

New Project Request

Request a new project that requires UAMS IT Research Systems resources.

For other questions, please email us at ITResearchSystems@uams.edu.

Applications We Support

Here’s a list of some of the key applications we support:

• AR-CRIS
• AR Research
• CLARA
• EDC
• Epic Research
• eReg
• Flight Tracker for Scholars
• Huron Research Suite
• OnCore
• OpenSpecimen
• Profiles
• REDCap Community Instance
• Reporting Dashboard
• Trials Today
• WPRCI Administrative Applications
• WPRCI P30 HUB