Electronic Medical Record/Epic

Our team configures, tests, maintains and optimizes the Epic Electronic Medical Record system for UAMS. Our goals are to:

• Deliver secure and reliable solutions by testing and installing enhancements that cover every aspect of Epic, from detailed clinical procedures to billing
• Respond to requests for Epic support quickly and reliably to ensure uninterrupted patient care
• Prioritize project and support requests through a formal governance process that ensures our work aligns with long- and short-term goals for the organization and our patients
• Look for opportunities to optimize Epic and anticipate future needs to improve patient safety and help the hospital operate efficiently while remaining aware of time and budget constraints
• Ensure that our work doesn’t interrupt existing workflows in Epic

How to Request Our Services 24 x 7

• Call the IT Help Desk at (501) 686-8555 or email helpdesk@uams.edu.
• Submit a ServiceNow Report a Problem form.
• Click this chat icon when you’re in the ServiceNow Employee Center for live virtual support.
• Submit an Epic Security Request form to ask for access to Epic.