Call the IT Help Desk at (501) 686-8555 or email helpdesk@uams.edu.

See the ServiceNow request forms menu for numerous forms.

You can also request services or contact by:

• Completing the Request a Development Consult form in ServiceNow to talk about custom applications or using Robotic Process Automation.
• Using the email link for comments or suggestions for IT Development found near the bottom of the first page of our custom applications.

For other questions, please email us at: IT Development_DIR@uams.edu.

We work with users from academic, clinical and enterprise areas across UAMS to define requirements for applications that meet very specific business needs. That means we can save UAMS money and fit our users’ needs better by building software in-house. We can also develop applications as new needs and uses for them evolve.

In addition to maintaining 400+ custom applications, we support implementations of new enterprise software by building interfaces between it and our custom applications. For example, we interface data with Epic, Workday, Kronos, Bank of America and many others.

Our RPA work represents an enormous opportunity for UAMS to save money and make better use of people’s time. Our RPAs harness technology to automate repetitive, rule-based tasks within business processes. These processes mimic how people interact with applications and systems.

By streamlining operations with RPAs, we help UAMS reduce costs and free up employees to do more strategic work, increasing productivity. For example, our Professional Claims RPA saved UAMS $75,000 in fiscal year 2025.