IT Services
IT Services touches every employee, patient and student at UAMS through our many roles involving technology. We provide front-line support, maintain and secure our network, store and protect information, build custom applications and more to support the institution’s clinical, academic, enterprise and research missions.
Academic Computing
To support the UAMS education mission, we identify, implement and maintain technical solutions that support our students, faculty and other academic stakeholders.
Academic Computing Home
Business Intelligence
We translate raw data into interactive dashboards and reports to support data-driven decision-making.
Business Intelligence Home
Development Systems
We build software to support UAMS’s clinical, academic and research missions with customized, economical solutions that vendors cannot fulfill.
Development Systems Home
Electronic Medical Record/Epic
We configure, implement, test, maintain and optimize the Epic Electronic Health Record System.
Electronic Medical Record/Epic Home
Enterprise Communications
We ensure that voice and data communications flow into, through and out of UAMS reliably and securely. We design, build and maintain communications systems and infrastructure to achieve that goal.
Enterprise Communications Home
Enterprise Operations
Enterprise Operations manages the core infrastructure that underpins UAMS’s computer systems, including physical and virtual servers, storage devices and backup systems.
Enterprise Operations Home
ERP Systems/Workday
We work with operational leadership and IT governance to determine the priorities of requests for Epic. Once priorities are set, we work with Operations to build, test and maintain the Epic EMR.
ERP Systems/Workday Home
Information Security
Our Cybersecurity and Security Administration teams protect computer systems, networks and data from cyberattacks and unauthorized access.
Information Security Home
Integrated Clinical Systems and Technical Application Support
Our teams configure clinical equipment and devices to interface with important clinical systems, such as Epic, Radiant and Rhapsody, to support patient care across the UAMS enterprise.
Integrated Clinical Systems and Technical Application Support Home
IT Service, Quality and Access Management
We build and maintain request forms and workflows in ServiceNow for managing IT services, business services and HR services.
IT Service, Quality and Access Management Home
Research Systems
We develop and integrate technologies and software systems to address challenges, streamline research operations and enable seamless data integration across technologies.
Research Systems Home
Service Delivery
We are your first point of contact for all IT hardware and software needs, including new computers, repairs, software installations and more.
Service Delivery Home
UAMS IT Pediatrics
We are the liaison between UAMS and Arkansas Children’s Hospital faculty and staff and support pediatric servers, systems and programs.
UAMS IT Pediatrics HomeIT Services
The vast scope of our work in IT Services touches every employee, patient and student at UAMS in some way because we are responsible for all aspects of information technology at UAMS. Our responsibilities include:
- Providing front-line support for all IT needs, questions and problems through our IT Helpdesk and IT Workstation Support, with services delivered virtually or in person as needed
- Setting up and maintaining the UAMS network, computers, servers, storage and backup devices and software for our Clinical, Research and Academic missions
- Launching and maintaining systems that are critical for patient care and operations across the institution, such as Epic, Workday and ServiceNow
- Storing and protecting information and securing the UAMS network and other IT assets
- Building custom applications and business intelligence dashboards and reports designed to meet specific needs across UAMS and the communities we serve
How to Request Our Services 24 x 7
- Call the IT Help Desk at (501) 686-8555 or email helpdesk@uams.edu.
- Submit a ServiceNow Report a Problem form.
-
Click this chat icon
when you’re in the
ServiceNow Employee Center
for live virtual support.
- Going to the IT Services page in ServiceNow to report IT problems, find a request form or see information about training resources
- View subdepartment pages on this site for information about services and how to request them
Request our Services
Most requests for our services start with a call to the IT Help Desk or ServiceNow. They are available 24 x 7.
Call the IT Help Desk
Call the IT Help Desk at (501) 686-8555.
ServiceNow Request Forms MenuSee the ServiceNow request forms menu for numerous forms.
You can also request services or contact by:
Request a Development Consult- Completing the Request a Development Consult form in ServiceNow to talk about custom applications or using Robotic Process Automation.
- Using the email link for comments or suggestions for IT Development found near the bottom of the first page of our custom applications.
For other questions, please email us at: IT Development_DIR@uams.edu.
IT Services
4301 W. Markham Street, Slot #408, Little Rock, AR 72205
Contact us through
ServiceNow
IT Help Desk • 501-686-8555 • 24 hours a day / 7 days a week
4301 W. Markham Street, Slot #408, Little Rock, AR 72205
Contact us through
ServiceNowIT Help Desk • 501-686-8555 • 24 hours a day / 7 days a week