Our Workday team optimizes workflows in Workday for peak efficiency and is the first line of support for all Workday users. We handle ongoing support, troubleshooting and training. We:

• Work on security roles so users gain the correct access to Workday, depending on their needs and jobs
• Provide trainers and develop Workday training courses
• Create and support workflows for specific departments
• Develop and test new tasks, workflows and Workday reports
• Escalate any issues we can’t handle to the UA Systems Office

Our Kronos team helps users of the UKG Workforce Central (formerly Kronos) system with:

• Troubleshooting system issues
• Answering questions about system functionality
• Providing support for timekeeping, scheduling, attendance tracking and other tasks

• To access Workday, go to https://myapplications.microsoft.com and enter your network credentials.
• Complete a form to Report a Workday Issue in ServiceNow.

• Workday Fundamentals, an introduction to Workday for all UA System employees.
• UAMS Workday for Employees: Manage My Time Off, a course about managing time off and absences in Workday.
• Employee Self-Service for Hourly/Biweekly Employees, courses to help hourly and biweekly employees learn to use Workday.
• Employee Self-Service for Monthly Employees, courses to help monthly and salaried employees learn to use Workday.
• Employee Self-Service for Extra Help Employees, courses to help Extra Help employees learn to use Workday.
• UAMS Tips for Workday, Tips for Reports & Useful Sites, tips for using and working in Workday.

• Workday Student Fundamentals, lessons to help faculty and staff learn the student modules in Workday.
• Student Self-Service: Register for Course in the Workday Mobile App, a video that shows students how to register for courses with mobile devices.

• Managing My Team (Manager Self-Service), a course on basic tasks you perform for employees.
• My Department's Human Resources Dashboard, a lesson about using this dashboard to manage your team.
• My Team's Learning Overview, a lesson about using the My Department’s Human Resources app in Workday.

Our group also operates a Workday Community team on Microsoft Teams that offers channels for announcements, questions and discussions on various channels. For example, you can find announcements that apply to many Workday users on the General channels. Others focus on reports, finance, supply chain management and so forth.

1. Select the blue Teams symbol on the left side of the window.
2. Click Join or create team and select Join team.
3. In the Type to search box, start typing Workday Community.
4. Put your cursor on the Workday Community panel and click Join Team. Now you’ll find Workday Community when you click the blue Teams symbol.

After joining the Workday Community, you can select which channels to participate in. Click the three dots to the far right of a channel, click Channel notifications and click All activity to stay updated so you can view and join conversations.

We have many resources to help you learn more about Grants Accounting at UAMS:

• For information about Grants Accounting and support resources, see the Grants Accounting page in ServiceNow.
• For professional development and Workday trainings on Grants Accounting, see Grants Learning in Workday.

• UAMS Pricing Documentation for Requisitioners, lessons about pricing documentation that is required for all requisitions.
• UAMS Workday Purchase Requisitions, a course on how to create requisitions, receipts and invoice requests.

• Ask HR Forms to send ServiceNow requests to different HR teams or for general HR questions. You can also email askHR@uams.edu or call HR at 501-686-5650.
• UAMS Recruiting & Hiring Process Overview, a course about recruiting and hiring at UAMS that includes virtual and classroom options.