NUMBER: 3.1.09
DATE: 09/12/00



The purpose of this policy is to establish and define an Employee Assistance Program (EAP) for the University of Arkansas for Medical Sciences (UAMS), and to notify departments and employees within UAMS of the procedures to be followed in accessing the services of the program. The EAP is a worksite-based program designed to assist in the identification and resolution of personal problems of employees including, but not limited to health, marital, family, financial, legal, emotional, stress, alcohol, drug, or other human concerns which may adversely affect employee job performance.


All UAMS employees are eligible to participate in the Employee Assistance Program (EAP). On occasion, members of employee's families may participate in the program when activities are related to employee problems. Participation in the EAP is voluntary. Choosing to participate, or not to participate, will neither adversely affect an employee's job security and promotional opportunities, nor excuse an employee from adherence to UAMS policies and procedures concerning job performance and basic code of conduct. Contact with the EAP shall be confidential, except through written authorization by the employee, or in cases of an abused person, an unexplained, unusual or suspicious death, or a threat to one's own life or that of another, as prescribed by state and federal law 1. EAP records will be retained within the offices of the EAP, and will not become part of, or referenced to any employee's personnel file, medical file, or other file which may be accessed by any other department or organization. Visits to the EAP by an employee may be made during work hours while the employee is on UAMS time but must be coordinated through the employee's supervisor.


(1) The specific core activities of the Employee Assistance Program (EAP) include:

a) Expert consultation and training of appropriate persons in the identification and resolution of job performance issues related to the personal concerns identified above;

b) Confidential, appropriate and timely problem assessment and resolution services including referrals for appropriate diagnosis, treatment and assistance, establishment of linkages between the workplace and community resources that provide such services, and follow-up assistance to employees who use those services.

(2) Referrals to the Employee Assistance Program may be made by the employees themselves on a voluntary basis, or by the employee's supervisor when an employee's work performance has declined or basic code of conduct of an employee has not met acceptable standards as defined by UAMS Policy 4.4.01. However, the decision to accept a supervisor referral to the EAP program and subsequent referrals for treatment are voluntary, and are the personal responsibility of the employee.

(3) UAMS employees or members of their families requesting an appointment with the Employee Assistance Program should contact the EAP Office at 686-2588. Normal appointments will be scheduled within 72 hours when at all possible. Response to emergency situations will be scheduled within 24 hours, if possible. Employees seeking assistance from the EAP are encouraged to do so before job performance is impaired. Problems treated early are usually simpler to resolve.

(4) Usual working hours of the EAP are Monday through Friday, 8:00 am to 6:oop.m. After hours or on weekends and during holidays, an answering service will provide access to the EAP. EAP is available 24 hours a day, 7 days a week for emergency situations.

(5) The services of UAMS' Employee Assistance Program are free. Employees referred to an outside provider however, will be responsible for all costs associated with those outside services; although the employee's medical insurance may cover part of the cost of those services.

(6) All UAMS departmental supervisors will complete EAP Supervisor's Training, provide orientation on EAP to their employees, and make all information concerning EAP available to those employees.

United States Statute 42 CFR, Part 2
Arkansas Act 1208 of 1991, Section 3
Arkansas Rules of Evidence 503D1